Effective Date: September 2026
This document is written in English. The English language version of this Policy is the only legally binding version. Any translations provided are solely for informational convenience.
All order processing, billing fulfillment, customer invoicing, and tax compliance (including local VAT/Sales Tax) for AdSwap are handled exclusively by our Merchant of Record, Lemon Squeezy. Customer payment inquiries, tax remittances, and transaction authorizations operate strictly under Lemon Squeezy's platform standards.
AdSwap PRO is an instantly provisioned digital SaaS subscription. Because subscription benefits, auction priority enhancements, and quota expansions are delivered immediately upon checkout completion, subscription purchases are final and non-refundable.
Refunds or partial credits are not provided for partially consumed billing periods or forgotten renewals.
You may cancel recurring PRO subscription renewals at any time via the Customer Billing Portal accessible directly inside your AdSwap dashboard. Following cancellation, your PRO status remains fully active through the conclusion of your pre-paid billing cycle. Upon expiration, if your active creative count exceeds the Free tier allowance, excess creatives will be automatically paused.
Advertisers funding their wallet for Direct Paid Ads may request a refund of their unused, prepaid fiat balance. To initiate a refund, you must contact our support team at adswap.network@gmail.com from your registered email address.
Before requesting a refund, you are strictly required to manually pause all your active paid campaigns within your dashboard to halt ad spending. AdSwap will not refund any funds consumed by ad impressions delivered between the time you send the email request and the time our team administratively freezes your account (which may take 1-3 business days).
To ensure the network incurs no financial deficit, the refundable amount is calculated strictly on the net unspent balance at the exact moment of administrative review. The following amounts are strictly non-refundable and will be permanently deducted from the principal:
AdSwap provides a self-service "Delete Account" function to comply strictly with GDPR and global privacy standards. Utilizing this function instantly and irreversibly purges your data, including your financial ledger and wallet balance records.
If you possess an unused fiat balance, it is your sole responsibility to request a refund from our support team prior to deleting your account. By executing the self-service account deletion, you acknowledge that the cryptographic records of your funds will be permanently destroyed, making balance verification impossible. Consequently, you explicitly agree to waive and forfeit your right to any future refunds for the unspent balance.
To protect the integrity of the network, accounts suspended or permanently terminated due to verified breaches of our Terms of Service (including, but not limited to, distributing illicit content, unverified financial/gambling schemes, malware, or engaging in click-fraud) immediately forfeit any remaining wallet balance. These funds are retained to cover network damages, fraud investigation procedures, and administrative costs. Additionally, any bonus credits, promotional balances, or referral grants hold zero cash value and cannot be refunded under any circumstances.
If you identify an unauthorized billing charge or processing discrepancy, please contact our support team promptly at adswap.network@gmail.com or submit an inquiry through Lemon Squeezy's buyer support portal. Legitimate duplicate charges or technical processing errors will be reviewed and remedied promptly.
This Policy shall be governed by and interpreted under the laws of Italy, subject to the exclusive jurisdiction of the competent Court of Turin (Tribunale di Torino, Italy).